Refund policy

Refund Policy

At OraPure, customer satisfaction is our priority.

Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

For hygiene and safety reasons, used oral care products cannot be returned unless they arrive defective or damaged.

Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at help@orapure-us.com with your order number and photos of the issue. We will review your request and provide a replacement or refund when appropriate.

Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping
If the return is due to a defective, damaged, or incorrect item, OraPure will cover the return shipping costs.

For all other returns, customers are responsible for the return shipping costs.

Non-Returnable Items
The following items cannot be returned:
• Used oral care products
• Gift cards
• Items marked as final sale

Order Cancellations
Orders may be cancelled only before they have been processed for shipment. Once an order has shipped, it can no longer be cancelled.

Contact
If you have any questions regarding returns or refunds, please contact us:

Email: help@orapure-us.com
Phone: +1 505 201 1162